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The Uspacy Support Team is a group of dedicated specialists who help users quickly understand the platform’s capabilities and use it effectively in their daily work.

 The team creates knowledge base articles, records training videos, and answers user questions via live chat support. Our materials explain system features in clear, simple language and include practical examples of how to use Uspacy’s tools. 

The team’s mission is to help every user quickly find answers, master new platform capabilities, and organize their company’s workflows more efficiently. Uspacy combines communication, collaboration, and CRM tools in one digital workspace, and the support team makes this solution clear and accessible to everyone.

Uspacy Support Team

Internal team news: how to create and edit posts, manage comments, and keep the Feed organized. 

Here we will explain how to work with comments on posts in the Newsfeed and describe the ways to interact with them

Newsfeed

Newsfeed, internal and external chats, and integration with widgets, mailboxes, and messaging apps—communicate with your team and clients in a single, convenient workspace.

Communication hub

Comments on posts in the Newsfeed

You'll learn about the features of making changes to posts in the Newsfeed, as well as how to make them no longer available for viewing

How to edit or delete a post in the Newsfeed?

Here we will tell you how to work with posts in the Newsfeed, add comments and reactions to them, as well as view attached files

The work with the Newsfeed at Uspacy

In this article, we will talk about all the text formatting options that are available in the message editor

Message editor in the Newsfeed

Here we will tell you how to add a new post, select its recipients, attach the necessary files to it and publish it in the Newsfeed

How to create and publish a post in the Newsfeed?

Communication with colleagues within a Space: chat features, interface, and functionality, including group chats.

In this article, we explain how user activity statuses work in Uspacy — including “Online,” last seen time, and “a long time ago” — and where you can find them.

Profile settings, security, notifications, and personal preferences — everything you need for a smooth and convenient experience managing your account in the Workspace.

Uspacy user profile 

Team management in your Space: employee list, user interactions, mass actions, invitations, and firing.

Employees

Managing team and company structure: keeping employee and department lists up to date and handing off cases during staff changes.

Company and people

Chats

Online status indicator for users in the Space

Here you can find information on how to exchange different types of messages with colleagues, as well as how to edit or delete them

Communication in chats

Here we will tell you how to go and start communicating with colleagues in personal or group chats and about their functional capabilities

Chats, their appearance and functionality

Here we will tell you how to create new group chats, add members to them, as well as how to change, delete or leave such chats if necessary

Peculiarities of work in group chats

Communicating with clients directly in a Space — connecting channels, managing conversations, linking to CRM/tasks, and tracking requests.

In this article, we’ll explain how to link a chat from External сhannels to tasks in the Communication hub, so you never lose the context of a conversation and can track the next steps

External channels

External lines (channels)

Linking tasks to External Channel chats

In this article, we will tell you what you need to do to set up Facebook integration to communicate with clients directly in Space chat.

External lines: Facebook. How to connect?

Here we will tell you what you need to do to set up integration with Instagram to communicate with clients directly in Space chat

External lines: Instagram. How to connect?

In this article, we’ll explain how Uspacy recognizes a phone number in a client’s message in External Channels (Lines), how to search by that number in the CRM, and how to link the chat to an existing Lead or Contact — or create a new record.

Phone number recognition feature and related entity search in External Channel chats

Here we will tell you what you need to do to configure the integration with WhatsApp to communicate with clients directly in the Space chat

External Lines: WhatsApp. How to connect?

Here we will tell you what you need to do to configure integration with Viber to communicate with clients directly in the Space chat

External Lines: Viber. How to connect?

Here we'll tell you what you need to do to configure the integration with Telegram to communicate with clients directly in the Space chat

External Lines: Telegram. How to connect?

Here we will talk about the interaction with external chats, how they are connected with CRM, as well as how access rights affect them

Work with dialogs in External Lines

Here we will explain how to grant employees access to work with the external line channel and how to set up a queue for distributing chats

Access settings in External Lines

Here we will explain how to link new and existing dialogs from external channels to CRM entity elements

External lines & CRM connections

We'll show how to connect a numbered WhatsApp to your Workspace via integration with E-chat and have the ability to message clients first

Numbered WhatsApp. How to connect?

We'll show how to connect a numbered Telegram to your work Space via integration with E-chat and have the ability to message clients first

Numbered Telegram. How to connect?

Here we will explain how to connect a numbered Viber to your work Space via integration with E-chat and have the ability to message clients first

Numbered Viber. How to connect?

In this article, we will explain how the Requests log works in the Communication hub, who has access to it, how the list of chats is formed, and how to enter or join a chat

Requests log in the Communication hub

In this article, we’ll explain how to work with quick replies: creating them, using them in chat, previewing them, searching through the list, and managing which templates are active

Quick replies for External Lines (Channels)

Working with email inside a Space — connected inboxes, messaging, signatures, and CRM integration.

In this article, we will tell you what steps you need to perform to successfully connect emails from different services to your Workspace

Email

Connecting mailboxes to Uspacy Space

In this article, we will show how to create and use email signatures in your inbox and explain their features as well

Email signatures in mailbox

Email & CRM connections

Here we will tell you how to manage emails in Space, for example, how to change their parameters or remove them from the system at all

How to manage connected mailboxes?

We'll tell you what the form for creating a new email looks like, what you need to do to successfully send it to the addressee

How to write and send emails directly from the Workspace?

Here we will tell you how to view emails, reply to them, forward, move them between folders, delete them, as well as find the ones you need

Work with emails in mailboxes

Chat widget as a lead channel from your website — creation, configuration, connection, and handling messages within a Space.

Here we will talk about how to create chat widgets, how to connect them to your sites and how to use them to interact with clients