The integration of Aircall with Uspacy allows you to connect telephony with your CRM so that all call information is stored alongside client data. This makes it unnecessary for managers to switch between different services to check communication history, find missed calls, or listen to call recordings.
It helps teams respond faster to inquiries, better understand communication context, and avoid losing important agreements with clients.
Integration features
In Uspacy, telephony works through integrations with specialized services. The Marketplace section includes free applications that, once installed and configured, allow you to make and receive calls from clients.
💡 Payment for telephony services is handled on the service provider’s side.
Therefore, to successfully use Aircall telephony, you need to obtain certain data and complete initial setup both on the Aircall side and in Uspacy.
☝🏻 Before proceeding to the step-by-step setup of Aircall and Uspacy, several preparatory actions are required.
Let’s go step by step ⬇️
Preparation steps
First, install the free Aircall application for your Workspace. To do this, go to the Marketplace section and click the Get button.
Open the application settings to see which parameters are required for successful integration.
Aircall settings
Uspacy settings
Work with telephony
☎️After that, you can start working with Aircall telephony directly in Uspacy - make and receive calls from clients.
☎️ All calls (incoming, outgoing and missed) will be saved on the Call log page.
💡It is available only on commercial plans.
On the call log page, you can immediately process calls, for example, listen to the recordings of conversations or go to the card of the related CRM entity.
🙌🏻 Please note that conversation recordings are usually added with a delay of 10-15 minutes. If the call was long, the delay may be a little longer.
Conversation records will be contained in the CRM card as well, in its right part, under the activity filter, where the history of interaction with the element is displayed.
If you have additional questions or you need to contact the support, send a request to this email [email protected]
Created: June 3, 2026 / Updated: June 4, 2026