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Uspacy is a Ukrainian SaaS platform designed to organize teamwork, build effective communication, and manage business processes. The product is created with a clear focus on people and their everyday work tasks, without abstract features and without technologies «for the sake of technology».
The development of Uspacy takes place at the intersection of modern digital solutions and practical experience of working with businesses, their real needs, constraints, and management challenges.
The platform is designed with a deep understanding of how people perceive information, interact with digital tools, and make managerial and operational decisions. A separate and fundamentally important area of Uspacy’s expertise is the development of workflows and tools that do not merely declare efficiency, but actually increase it in the daily work of teams.
This approach makes it possible to create not functionally overloaded systems, but clear and logically structured workspaces. Spaces in which teams work faster, more structured, and with a lower level of tension, without wasting time fighting interfaces or unnecessary processes.
Uspacy is not just a set of tools. It is an integrated platform where design supports the logic of business processes, and technology enhances team interaction. That is why the service is equally well suited for small businesses and for companies in a phase of active growth, for which transparency of processes, ease of use, and the ability to scale without losing manageability are critically important.

Uspacy

Uspacy is a digital AI space that brings together communication, collaboration, and CRM in a single product.

Managing work items during team changes: mass or individual reassignment of responsible users in a Space.

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In this article, we will explain how to hand off all categories of user cases and assign them to a new person responsible

Case handoff

Managing team and company structure: keeping employee and department lists up to date and handing off cases during staff changes.

Company and people

Case handoff in all entities at once

Here we will tell you how to assign a new person responsible for individual CRM elements or Tasks instead of the current user

Case handoff by entities

Here you will find information on how to assign different persons responsible for all CRM elements or Tasks instead of the current user

Case handoff by modules

Here you will find out about the types of handoff cases and their difference, as well as how to start the process and monitor its progress