Uspacy app marketplace: Unlock more features
October 17, 2025
7-minute read
Dmytro Suslov
Even the biggest and most powerful products can’t meet all the needs of every company.
Teams often seek “just a bit more”: a dedicated channel to communicate with clients, an easy payment option, a custom report type, or a straightforward automation rule that fits their workflow. This is perfectly natural—each business has its own distinct requirements.
That’s why it makes sense to bring essential tools together in one place, where data seamlessly integrates with the CRM, enabling the team to work efficiently. This is precisely the purpose of app marketplaces.
The app marketplace: What it is and why it matters
An app marketplace is an online store of ready-made integrations that expand your CRM’s capabilities — from telephony and messaging apps to payments, deliveries, and reporting. Instead of waiting for custom development, you simply connect the tools you need, and their data seamlessly integrates into your workflows. This saves time, minimizes errors, and accelerates the client journey from initial inquiry to payment.
For businesses, this means predictability and scalability. Today, if you need to improve how you respond to inquiries, you connect telephony and social media. Tomorrow, if you want to optimize sales, you add delivery and payment options. You grow gradually while working within a unified system where the full picture is always visible.
Uspacy marketplace: Chaos-free integrations
Uspacy has its own app store — the Marketplace. It lets you expand your Workspace without any coding or development: just choose a category, select an app, install it, do minimal setup, and it’s ready to support your team.
Apps from Uspacy are free — installing and using them doesn’t require any extra payment. However, most connect to third-party services (like WhatsApp, Viber, Make, Zapier, or telephony providers). If such a service charges a fee, you pay according to their pricing — directly to the integration provider.
The Marketplace also features third-party apps from Uspacy partners. These might include in-app purchases or have their own payment models — in which case you pay the app developer directly. This way, you can quickly get specialized features without additional development.
From calls to payments: Uspacy Marketplace categories
As we’ve seen, the Uspacy Marketplace offers ready-made solutions to expand your Workspace capabilities. For convenience, these are organized into categories.
Telephony
Telephony seamlessly integrates your calls with the CRM. Managers can place calls directly from a client’s profile, listen to call recordings, and review past interactions and agreements. This speeds up response times, ensures high service quality, and serves as the team’s memory—nothing gets lost, making every subsequent contact more personalized.
Currently, the Uspacy Marketplace offers integrations with popular providers such as UniTalk, Binotel, StreamTelecom, Phonet, Ringostat, CallsApp, Kyivstar, Zadarma, as well as connections to your own software PBX (PBX/Asterisk/FreePBX). This lets you choose the communication channel your business already uses and instantly sync calls with your CRM.
SMS
Text messages are a simple way to stay connected: confirm orders, remind about appointments, send promotions or discount codes. SMS works even without a stable internet connection, and in the CRM, you can see who you messaged and when. This results in fewer missed payments and canceled visits, and more completed deals.
In the Marketplace, you’ll find apps for integrating with services like AlphaSMS, as well as sending messages via TurboSMS, eSputnik, and Twilio.
Sales platforms
Sales platforms are online stores such as Rozetka, Kasta, or Prom where clients browse products and place orders. By connecting an app from this category to Uspacy, you enable automatic synchronization with the chosen platform: orders and all related information (such as products, prices, and statuses) flow directly into your CRM and are accessible for management within your Workspace. This allows you to handle more requests with less effort while maintaining better control over stock and pricing.
Automation
Automation follows simple “if-this-then-that” logic. For instance, when a new lead is added, the system can automatically assign a responsible person, generate a task, and send a thank-you message outlining the next steps. This eliminates manual work, allowing your team to concentrate on client communication and closing sales.
The Uspacy Marketplace includes ready-made integrations with Make (make.com) and Zapier. These tools let you connect Uspacy to hundreds of other services — from Google Sheets, Gmail, and Slack to Facebook/Meta Ads and Telegram — all without writing a single line of code. You can build multi-step automation workflows using filters, conditions, branches, scheduling, field mapping, and execution logs. This makes it easy to configure both simple actions and complex sequences. Data syncs reliably, and in case of any errors, you’ll receive notifications and get access to detailed event logs and be able to resolve issues quickly.
Integration with websites
Forms or shopping carts on the website, pop‑ups and widgets no longer remain “black boxes.” Submissions and orders automatically create leads, deals, and contacts/companies; UTM tags and traffic sources are pulled in; duplicates are checked; and products, prices and statuses are recorded.
No potential client gets lost, response speed improves, manual routine is minimized, and the sales department gains clear priorities and works more efficiently.
In the marketplace you’ll find partner integrations with Horoshop, Wix, Weblium and Shopify. They send submissions and orders (with contacts, products, prices, statuses and UTM tags) into the CRM, so leads, deals and contacts are created automatically and tracking and processing happen in one place.
Also, our own ready integration with Magento—an e‑commerce platform—is available. Order data (products and prices) synchronizes automatically, and managers work on orders in the CRM using up‑to‑date information.
Analytics
Analytics is a way to quickly see key metrics without exporting sheets or manual summaries. It helps you understand where work slows down, how the plan is being fulfilled and what to pay attention to right now. The manager gets the full picture for the Workspace, and the team gets clear priorities.
For instance, some apps send analytics data to external services. One example is the “Telegram Reports” app, which delivers concise summaries of Workspace activity—such as the number of calls, leads, and deals—directly to your Telegram, helping you stay updated without needing to log in repeatedly.
Document management
Approval, signing, and storage of contracts, invoices, and acts all in one place. Documents are linked to deals or leads, billing details are pulled from the CRM, and change history and actions are tracked. The result: transparent processes and a team that works without unnecessary context switching or email overload.
Apps in this category (for example integration with the “Vchasno” service) typically allow sending the most common formats (DOC/X, XLS/X, PDF) for signing, sending multiple documents at once, choosing the signer order, synchronizing numbering with Uspacy, auto‑filling document amount and recipient email from CRM, tracking statuses and history right in the lead or deal, and, if needed, creating a task after sending. The result: fewer switches, clear control over each document and a shorter path from “agreed” to “paid.”
Delivery services
Delivery services provide businesses with speed and predictability: orders are shipped without delays, errors are reduced, clients see transparent tracking, and trust the brand more. This lowers support workload, cuts processing costs, helps handle peak periods, and increases repeat purchases.
This is exactly what apps for integrating with Nova Post (available in the Uspacy Marketplace) offer. You can create shipments directly from the deal card: data is pulled automatically, waybills and labels are generated in a few clicks, and tracking numbers and delivery statuses sync with the CRM. The team works within a single window, quickly answers client questions like “where is my package?”, and the entire process—from order to delivery—is under control.
Social neworks and messengers
Clients reach out through their preferred channels—Facebook, Instagram, WhatsApp, Telegram, or Viber. For businesses, this provides an opportunity to respond promptly, capture every inquiry, and ensure a consistent level of service across all platforms.
Uspacy allows you to integrate social networks and messengers directly with CRM through apps in the Marketplace. Conversations flow into your Uspacy Communication hub, are linked to CRM, and interaction with the client is always at hand—in their profile.
No need to open each social network or messenger separately—everything is gathered in one place, so no message gets lost.
Official integrations for WhatsApp, Telegram, and Viber are available in Uspacy: you handle client chats right from the Workspace, with connection done via a dedicated bot. This is a stable and recommended method compliant with platform policies.
The Marketplace also features partner integrations with personal numbers. If it’s important for you to communicate using your own WhatsApp, Viber, or Telegram number, give the E-chat app a try. It allows you to connect your number and send or receive messages directly within Uspacy. All conversations are saved in the CRM and linked to client profiles.
Please note that this is an unofficial solution and has its own usage nuances, which you can review separately for each service: Telegram/Viber/WhatsApp.
Banking and payments
Get paid without any extra steps. Create an invoice directly from a lead or deal card, send the client a payment link, and once the payment is made, the status updates automatically in the CRM. No manual reconciliation is required: the card displays what’s paid and what’s pending, and if necessary, a receipt is generated immediately. This leads to faster payments, fewer errors, a calmer team, and timely confirmations for clients.
For example, in the Marketplace, you can find apps like Finline (authorized by the NBU), which enables invoice creation directly from the deal card and fiscalization of successful card payments. Or AssetPayments, which allows accepting payments via Visa/Mastercard/Privat24 with automatic fiscalization once funds are received. There is also Vchasno.Kasa, which provides the ability to automatically generate receipts in the service after a deal is successfully closed in Uspacy. And Checkbox — for creating receipts directly from the CRM.
Choose the integration that fits your workflow best. This way, the process from invoice to receipt works in “one click”: fewer manual actions, fewer errors, and faster cash flow.
From idea to action: expand your Workspace with apps
Try the Uspacy Marketplace today. Connect one, two, three, or even ten apps and extend your Workspace capabilities exactly where you need them — without code or complicated setup.
Looking to improve communication with clients? Add social networks and messengers to manage all your conversations in one place. Or integrate telephony to handle both incoming and outgoing calls directly within your CRM.
Need to speed up order processing? Connect sales platforms, delivery services, and payment systems. Want to cut down on routine tasks? Activate automation or document management.
Get started for free: choose the app you need from the Marketplace, set it up, and test it in your real workflows — you’ll soon see how your work becomes more comfortable and efficient.
