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Our author

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Dmytro Suslov

Co-founder and CEO of Uspacy

The voice of Uspacy that explains the complex in simple terms

Dmytro Suslov is a manager and entrepreneur with 20 years of experience in management.

He is a graduate of the Executive MBA program at the Kyiv-Mohyla Business School, which he completed with honors. Dmytro’s management approach combines systemic thinking, practical leadership experience, and deep attention to people as the key element of any business process.

As the author of analytical yet inspiring materials for the Uspacy blog, Dmytro speaks about teamwork, productivity tools, and digital culture from the perspective of a manager who not only understands the product but lives in its ecosystem every day. His texts help to better understand how modern services work, why businesses need flexibility, and how digital tools affect not only efficiency but also the condition of teams and people within organizations.

122 materials
5232
7-minute read
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From call to closed deal: How activities in Uspacy help sales managers move clients through the sales funnel

June 17, 2026

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AI doesn't read minds: why artificial intelligence performs better when your CRM is already organized

June 15, 2026

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CRM for nonprofit organizations (NGOs): Donation tracking, donor classification, grant task management, and transparent reporting in one workspace

June 12, 2026

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Where businesses really lose deals — and it’s not price or competition

June 10, 2026

8-minute read
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CRM for apartment renovation and construction: how to control costs, timelines, and materials

June 8, 2026

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Facebook Lead Ads and CRM: how to send ad leads into your sales funnel without delays

June 5, 2026

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Vibe coding for business: how to create solutions with AI and Uspacy without deep development knowledge

June 3, 2026

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Omnichannel communication in 2026: How to bring customer conversations from Instagram, Viber, and Telegram into a single Workspace for managers

June 1, 2026

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Meeting notes: how to capture meeting decisions in Uspacy and turn them into tasks instantly

May 29, 2026

7-minute read
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SLA (Service Level Agreement) in customer service: How to control first response time and ticket resolution using statuses

May 27, 2026

7-minute read
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GDPR for responsible businesses: how to collect and store customer data legally

May 25, 2026

8-minute read
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Customer Success Management (CSM): How it differs from sales and how to manage the process in a CRM

May 20, 2026

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