Success stories of Uspacy implementation in the companies of our clients: Agency for Industrial Development "Made in Ukraine"

Uspacy was chosen by the Agency for Industrial Development "Made in Ukraine" as the internal platform to support the processes of the National Cashback Program. We decided to find out what exactly enabled the successful implementation of our product in a government project.

Uspacy in government organizations

This approach allows for the support and engagement of key people in the implementation process, making the work systematic. Along with this, there is a demand for immersion in the world of project management, with its roadmaps, backlogs, prioritization, planning, statuses, deadlines, KPIs, and OKRs, among other things.

When the process of establishing a joint-stock company responsible for implementing the comprehensive state policy "Made in Ukraine" was initiated in the Ministry of Economy of Ukraine, the demand for systematic processes emerged immediately.

The project team analyzed available solutions on the market, ranging from simple kanban boards to advanced project management systems. It became clear that a simple functional system was needed. The comprehensive capabilities of complex solutions can undoubtedly be useful for the large corporate world. However, for dynamic teams, it’s essential to maintain a balance between product capabilities, the speed of implementing changes, and flexibility.

"Made in Ukraine" is a comprehensive state policy aimed at supporting Ukrainian manufacturers and strengthening the country's economy. Therefore, a focus was placed on Ukrainian solutions that would serve as a platform for organizing the internal processes of the project. The decision was made quickly, and the "Made in Ukraine" team chose Uspacy.

"We are developing a product that suits dynamic teams for implementing innovative projects. We also understand how important it is to be flexible in order to adapt to a complex and fast-paced environment.

Our team presented Uspacy to the "Made in Ukraine" project and answered all questions regarding the current state and future of our product. We offered special conditions for government entities during wartime and created a technical support team during the implementation of our solution. We are pleased that Uspacy was chosen for the implementation of such a large-scale project."

Dmytro Suslov

co-founder and CEO of Uspacy

At the very beginning, the company structure was created, a list of employees was formed, and separate projects were organized by direction within groups.

Using Groups for activity distribution

The main tool for the "Made in Ukraine" team became Tasks, where collaborative work on tasks, subtasks, and a clear understanding of the overall picture of all processes, deadlines, and responsibilities is now conducted. The display of task statuses in a board format (kanban) became convenient for visualizing process dynamics and performance.

Tasks at Uspacy for project management

The second stage focused on implementing a full-fledged CRM system. During the launch of the National Cashback Program website (madeinukraine.gov.ua), one of the key tasks was to organize the collection of user feedback, particularly recording inquiries and detailing problematic cases.

"Collecting information about problematic cases is a priority and requires clear processing rules, which have been developed by the Implementation department as part of the second line of support."

Yana Bilousova

Lead manager of the Implementation department

The feedback form, and its results, are instantly captured in the Uspacy CRM

"We not only used the existing capabilities of the product, but with the active help of the Uspacy support team, we implemented a direct integration of form fields on the website."

Artur Sargizov

chief Product Manager of the Agency for Industrial Development "Made in Ukraine"

After filling out the form and submitting the request, the processing is launched automatically. All stages of processing requests are monitored according to set criteria, taking into account the completion time, as well as distributing tasks among responsible managers, which creates a clear funnel for processing inquiries.

"The easy adaptation for users allowed everyone involved in the project to start working very quickly. Our open API helped set up and enable the receipt of inquiries and feedback from the website to the CRM in just an hour.

This was a significant challenge given the tight deadlines and the importance of the project, but we accounted for everything in advance."

Kyrylo Melnychuk

co-founder and CTO of Uspacy

The official email of the Agency was also integrated with the CRM to process requests received via email. The integrated form and request processing system have become a key tool for the second line of support.

“By continuously adjusting and improving business processes, we optimize the implementation and support work: speeding up the processing of requests, reducing the workload on the team, and constantly monitoring all statuses to timely identify where additional adjustments and/or system upgrades are needed.”

Karina Pavliuchenko

head of operational direction at the Agency for Industrial Development “Made in Ukraine”

Improving business processes is a key element in ensuring the efficiency of an organization. Optimizing implementation and support processes not only allows for quicker responses to user requests but also creates conditions for sustainable enterprise development and enhances its competitiveness.

“Our set of tools is well-suited for the "Made in Ukraine" project as it addresses internal communication within the team, task management, and the processing of requests from clients and partners.

Thanks to this approach, the project received three powerful tools in a single space to organize its daily processes, which allowed for a significantly faster implementation and a more pleasant and understandable user experience."

Spartak Polishchuk

co-founder and product director

Working with leads in CRM Uspacy

Currently, an advanced third level of support is being developed based on the comprehensive integration of the request form and Leads CRM, including an incident log and processing at the level of interaction with the technical interfaces of the information and communication system (ICS).

"The presence of certain attributes and the recording of statuses at each stage of request processing allows for the creation of a complete incident log at the end of the process, which serves as a foundation for identifying and correcting non-obvious configurations of ICS.”

Olexandra Voropaieva

Business Development Lead, Reform Support Team of the Ministry of Economy

Working with Uspacy has been an important step in systematizing the key processes of the "Made in Ukraine" team and has provided essential tools for their implementation.

“Collaboration with Uspacy helped us realize the strategy for systematizing our work processes, which, in turn, significantly increased the efficiency and quality of our work. Thanks to the implementation of the CRM, our team was able to structure and automate key processes. A user support system was built on the Uspacy platform, which is fully integrated with our website and provides seamless connectivity at all levels of support.

Special thanks to the Uspacy team for providing special conditions and the highest level of support, as well as for their assistance in customizing the system according to our unique requirements."

Anton Bets

Member of the Board of Directors of the Agency for Industrial Development "Made in Ukraine"