Beauty salons
Uspacy takes control of the organizational aspects of beauty salons and helps to focus on flawless client service.
Even in such a creative place as a beauty salon, you need to control internal processes and manage relationships with clients. In order to ensure high-quality service and maximum attention, it is necessary to use modern tools.
Uspacy tools help you improve service quality and make people fall in love with your exceptional service. Collect information about clients, their visits and the procedures they prefer in a single database. Communicate with colleagues, assign each other tasks. Remind about appointments and send mailings with current offers. Delegate all boring processes to a smart system while you worry about your salon guests.
Contact database
Modern CRM allows you to collect and store all information about clients in a single database. This makes it possible to effectively work with data and offer personalized services. The history of visits, favorite procedures that the client likes to attend — all this information the salon administrators can have a look at any time. They can review the client's card and offer another procedure or notify about the arrival of a new collection of care products. Salon masters can also easily find the necessary information, for example, read comments about the peculiarities of working with a specific client and his/her preferences.
Interaction with clients
Using the tools of the online space helps to implement a well-thought-out strategy for working with each client, based on convenience and constant communication. For example, the CRM system allows you to schedule the next call to remind the client about an appointment with the master, to offer the development of an individual plan of therapeutic measures, to tell about new procedures or a promotional offer. In such a way, a personalized approach and sincere attention to clients helps to increase their overall level of satisfaction with your service.
Monitoring the work of employees
By working in a single online space, you can easily monitor the work of employees, measure their productivity, identify their weak and strong sides and effectively distribute the workload between them. Assign tasks to administrators, managers and assistant masters. For example, a salon administrator can create a task for each specialist specifying the time and service to be provided to the client. Or a hairdresser can create a task for his/her intern with a description of a specific hairstyle and the sequence of its performance. This helps ensure the systematization of work processes and improves the quality of services.
Effective communication
Organize the communication of the entire team with the help of the convenient tools of the digital platform. Create chats with colleagues and exchange messages, photos and files right from your mobile. Inform about changes in the work schedule, about the appearance of new procedures or promotional offers. For example, an administrator can create a group chat to discuss new cosmetic products or advanced techniques. This will ensure the dissemination of information within the team and provide the same understanding of changes or news.
Marketing and increasing loyalty
The CRM system is also a powerful marketing tool that helps the beauty salon better understand clients and their level of loyalty. It’s thanks to the fact that all information about clients, their preferences, the types of services they come for and the frequency of visits is displayed in a single database. According to this data, you can understand what clients lack, and what they are satisfied with. In the future, this information can be used when launching advertising campaigns and sending individual offers. For example, you can send a good offer to a client who hasn't been to your salon for a long time, give a discount coupon, or encourage a visit in any other way.