Services
The single digital online space tools of Uspacy help solve the key tasks of the service industry.
Over 80% of clients are ready to pay more for a great client experience. With the help of Uspacy, you can easily create the same exceptional experience by combining the main components of business processes: sales, marketing and client support in one system.
Uspacy will be useful for businesses that want to build long-term relationships. With its help, you can build a client base with a complete history of interaction, establish communication, organize work tasks, provide support, and even return the loyalty of clients who have stopped cooperating for certain reasons.
Arrangement of requests and contacts
All requests received from various communication channels can now be conveniently tracked and processed thanks to the CRM system. It makes it possible to speed up the processing of requests, the performance of routine tasks and minimizes the impact of the human factor. It helps organize all clients in a single database, store messages and phone conversations with them. Send reminders about a scheduled visit, offer repeated services and personalized offers.
Sales funnel
The CRM system allows you to configure sales funnels and track the leads at all stages of the funnel. This helps to schedule further activities to attract clients and increase their loyalty and also analyze how effective advertising campaigns are and whether certain services are in demand in a specific period. It also allows to track how productive managers are and why they don't close deals.
Collaboration and communication
Working together in a single space helps to organize the activities of departments and daily processes. It allows to assign tasks to employees distributing roles and specifying deadlines for their completion. It also helps to avoid delays or failure to complete assigned tasks at all. For example, a catering manager can create tasks for waiters with a description of duties and assign them to provide service to specific tables. This will help to correctly distribute the workload between employees, ensure the organization and control of work, and also improve the effectiveness of teamwork.
Convenient communication
The online service is a convenient platform for communication of employees. Chats help to exchange ideas and practical experience. For example, the team of an event agency can create a group chat to discuss the details of event organization, collect references, send photos or documents. In addition, you can do all of these actions just from a mobile phone using the Uspacy application. This greatly simplifies communication, improves teamwork and work processes.
Document management and reporting
Uspacy helps you take full control of reporting and financial documents. Sales and income invoices, cash orders and contracts with suppliers can be conveniently stored in one place. The CRM system will help you deal with indicators to better understand the needs of clients. After all, thanks to the collected analytics, you can draw conclusions about the profitability of the services provided or the goods sold.