Cafes, bars and restaurants
Uspacy helps speed up order processing, reduce waiting times and prevent from losing a client.
People come to a cafe or restaurant not only because they want to satisfy their hunger. The atmosphere of the establishment and the feelings people have there are important, therefore it is so necessary for the establishments to maintain hospitality, a warm welcome and attention to details.
A single online space of Uspacy will become an indispensable tool in restaurant business management. It will help organize the client base and order processing, as well as optimize processes in the kitchen. It will improve and simplify communication in the team and make the work of waiters easier so that they can devote more time to the guests of your establishment.
Client base management
The main value for any business is clients. And the restaurant business is not an exception, because satisfied clients ensure the success of the establishment. CRM helps collect incoming requests in one place, converting leads into regular clients. Store information on each person in individual cards, keep order history, record preferences and important moments of working with guests of your establishment. This will help to find an approach to each guest and build a long-term relationship.
Order processing
Thanks to the convenient CRM system, you can take orders not only offline or by phone. Your clients can select what they want and make an order online. Clients do not have to wait long for their meals thanks to the automatic acceptance of orders. This helps to improve the level of service, increase the number of satisfied clients as well as their attendance.
Operational communication
Is it necessary to improve, or even build from scratch, communication between employees of the establishment? The use of chats will cope with this task easily.Thanks to them, you can coordinate the process of cooking without going to the kitchen. The waiters can hand over orders to the cooks and at the same time pay maximum attention to the guests of the establishment while remaining at their workplace. This helps reduce waiting time and avoid mistakes. With the help of group chats, the staff of cafes and restaurants can inform about changes in the work schedule, ask for a day off or offer a replacement for a colleague who is sick or needs rest. This helps to avoid misunderstandings and ensures the coherence of the work process.
Control of employees
The online service helps to control the work of your staff, monitor the productivity of employees and how well and quickly they provide services. Assign a task to a specific colleague and check whether he/she will complete it by the specified deadline. This makes it possible to evaluate the performance of each participant in the work process, to determine his/her strengths and weaknesses. And on the basis of this data, make decisions on how to increase the efficiency of the team and more rationally distribute the workload, taking into account human resources.
Analytics and marketing
Collect data about your guests and use it for marketing purposes. Thanks to the CRM system, you can collect the information about previous orders of clients, their preferences, behavior on the site and feedback of visitors. Track which dishes are popular and which are rarely ordered. This will help to create the menu of a restaurant or cafe according to the real needs of clients. Analyze which promotional offers are most attractive to clients and evaluate which activities are most profitable. This data will help to plan future campaigns more carefully and allocate the advertising budget more appropriately.