Trade and service companies

In order to trade successfully, and most importantly, to carry out repeated sales of goods or services, it is important not to lose prospective clients and pay enough attention to current ones. The CRM of Uspacy can manage the client base.

An incoming call or any other interaction turns into a client's card, which stores information about them, their preferences, previous orders and other ways of interaction with your company. Thanks to this data, you can segment clients according to various criteria, divide into groups by location, age or interests. After analyzing this data, you will be able to apply a more personalized approach during telephone conversations, while chatting and developing promotional offers.

It often happens that clients need something "for now". It doesn't matter if it is a purchase of a phone, sneakers or booking a tour for two people. Under the influence of emotions and a special mood, people are ready to give their money to someone who will satisfy their need right now. That is why it is so important for trade and service companies to promptly identify client needs and process requests as quickly as possible.

Here CRM comes in handy again. The system registers each request and distributes them among employees depending on their competence and workload. This allows you to reduce the time for processing requests, and also helps to solve client issues on time.

Thanks to the smart single system of Uspacy, your trade inventory is always under control. You know exactly how many and which products are in stock, when you need to order new ones, and which product items are the most popular among clients. This information helps to plan future stock purchases and optimize the assortment. Most importantly, it allows you to provide clients with up-to-date information about the status of orders or the availability of product items in real time.

The more you communicate with clients, the higher sales figures are. Thanks to the tools of convenient CRM, managers spend less time on routine tasks, and therefore have more resources for building long-term relationships with clients. The system also helps to automate most processes and provides wider opportunities for communication with clients.

For example, a client needs advice on choosing a product or service, and all operators are busy at the moment. Then the client contacts the support department through the online system. Specialists receive the request and provide answers, thus helping the client to make the right decision.

Such interaction greatly improves service, helps not to lose the client and provides a personalized approach. In addition, it allows you to see the effectiveness of each manager.

The use of a single online service ensures structured and result-oriented communication between all employees. You can stay in touch with the help of personal and group chats, joining colleagues to discuss the issues related to common projects.

You can create a separate group for a specific task and you can even make it secret. All members of this group will have access to discussion, they will be able to exchange files, references and ideas as well as express their own opinion and make suggestions. Others will not know about the existence of this group at all. If you need to share important information with all your colleagues at once, use the Newsfeed, with its convenient posts and comments. It is like a real social network, but it is only yours.

Thanks to Uspacy, the work on tasks becomes more organized and productive. For example, it can be a task of notifying clients about a promotional offer by the phone. In the task, you can assign participants, observers, as well as a person responsible. You will also be able to specify the priority and deadline. Each task member will have the opportunity to track the status, leave comments, discuss details and consult with colleagues.

You can create tasks and assign them to employees according to their skills and workload. The use of tasks allows you to rationally use the team's resources and maintain their productivity at the appropriate level.

The use of a single online space in daily work makes the interaction of various departments of trade and service companies harmonious. Therefore, it helps improve service quality, overall client satisfaction, and sales.

For example, the marketing department launches a new advertising campaign. To better understand client needs, you can involve the sales team in the discussion using tasks and group chats. Employees who know their clients well, because they communicate with them every day, can identify the target audience and leave comments on how to improve advertising. The result of such collaboration will be a successful marketing campaign that will attract new clients.