Sales automation

There has always been a huge competition and it is still the main driving force in improving the work with prospective clients. The Uspacy CRM system allows you to collect all requests in one place and process them instantly. This is especially relevant for large online stores, where managers may miss a call or comment on social networks due to high workload. You don't have to worry about it anymore.

It is enough to integrate CRM with the site or any other platform and the system will not lose any request.

CRM automatically creates a client card for each new order or consultation. This is how a client base is formed with all the information about requests and purchase history. Besides helping to gather all clients in one place, it also allows you to group by stages.

To send more relevant offers in the future that will lead to making deals or repeat purchases. Or on the contrary, after reviewing the history, it will be possible to understand which client it is better not to put pressure on.

From now on, the efficiency of managers' work can be judged not only by their words and reports. At any moment you can go to the card of a certain client and view the interaction with him/her from the first request.

You can also listen to phone conversations and read the history of correspondence. This helps to understand how well they work with leads and whether they really fail to convert them into closed deals because "the moment is not too right", "it’s too expensive for the client" or "the client has no money". It also helps to check how competent the employee is, how well they know the product and whether they are not in a conflict with clients.

The system also allows you to see what exactly managers lack in order to make successful deals. Because often the problem can be a simple lack of products that clients need or too long or expensive delivery of products.

If the company uses several different platforms for the sale of products or has a chain of stores, it cannot make do without the CRM, also because such a reliable assistant helps to synchronize the remains of goods between all points of sale. This minimizes confusion, speeds up and improves clients service.

However, to bring all departments together, it's important to use tools for collaboration and communication. Uspacy provides all these tools within a single digital space. Here, employees can communicate and exchange information in chats, create groups by departments and areas of activity, and also set tasks for each other.

The use of tasks in joint work is the key to the effective operation of the sales department. Thanks to them, you can qualitatively organize the work process, additionally motivate employees, as well as help them achieve their goals.

Tasks allow you to define the sequence of actions and the steps required to complete them. It can be prospective clients researching, giving presentations or drawing up a sales plan.

For example, the manager sets the task of selling 50 units of the product within a month, or specifies a certain number of the plan and assigns participants . Thanks to tasks, you can rationally distribute responsibilities among employees according to their specialization, as well as specify the priority. This will allow to use team resources efficiently and maintain productivity at the required level.

The use of chats helps to establish communication between employees. In addition, communication within a single online space saves time and allows you to focus on tasks instead of constantly switching between accounts of different requests.

Thanks to chats, employees can quickly exchange information, ask each other questions, get advice or support. Group chats make it possible to work together on projects, share ideas, discuss strategies and collectively solve problems that arise in the process of completing the tasks.

For example, a team can create a separate chat in which members collect and discuss materials for a sales presentation to a client. This greatly simplifies interaction, ensures the relevance of data for all members and increases team cohesion.

The CRM system helps to monitor and analyze the user's behavior on the site and monitor how the user interacts with the advertising. On the basis of this information, you can have a clear understanding of the client and learn about his/her preferences.

In the future, this will help to come up with more effective advertising campaigns that will increase loyalty and, as a result, increase sales. Thanks to a personalized approach and individual profitable offers, you can easily turn a simple client into an extremely satisfied regular one.