State institutions
The use of modern tools of Uspacy destroys the perception of state institutions as a center of total bureaucracy.
Historically, it has happened that any contact with state institutions is associated with endless queues and complete misunderstanding of ordinary citizens. But is there a way to make this interaction as convenient and enjoyable as possible?
This method does exist and is called Uspacy — a single digital online space. It helps to automate most of the internal processes, to optimize the work within the structure, and therefore to ensure the efficient work of state institutions and improve interaction with citizens. The system ensures flexibility in the work of state institutions and provides quick access to information. This, in turn, makes it possible to collect and process data centrally, speed up the processing of requests, simplify the procedure for submitting documents, and generally provide high-quality services.
Combination and processing of data
In order to process citizens' requests quickly, first of all, it is necessary to organize the contact database with the entry of personal information. A convenient CRM system will easily cope with this task. Thanks to it, you will be able to record incoming requests, store contacts and other data of citizens in personal cards of a unified database, and also collect requests from all communication channels in one place. Here you can add comments to requests and specify what solutions were offered to solve the issue. Thanks to the fact that the data is stored in a unified database, every employee who has access to it will be able to view the history of interaction and quickly provide consultation, even if they have not worked with a specific person before. In addition, citizens can be sure that all their data is under the reliable protection of the general regulation GDPR, the strictest European legislation.
Control over communication
Use the tools of the online space to coordinate the interaction of departments. Assign tasks to colleagues and track deadlines in real time. Make work schedules and schedule meetings with partners. Organize conferences, webinars and other events for employees, citizens or partners. Use the newsfeed to make important announcements, inform of staff changes, colleagues' achievements, and simply congratulate each other on important events. Maintain communication in personal and group chats. Instantly exchange messages, documents and files right from your mobile. Stay in touch with colleagues wherever you are.
Human resources management
Easily manage the company structure, no matter how complex it is. Combine employee data in a single system and instantly find the right colleagues using their personal profile information. Hire new employees without any difficulties and say goodbye to those who decided to leave. Assign tasks to colleagues who are on vacation and add comments for each to keep them up to date. Have a rest and don't worry about the activities.
Arrangement of documents
To reduce the workload on employees and allow them to focus more on clients, organize all important documents within the digital online space. Set access levels to the document database so that only authorized employees can view them. Group documents by category, topic, or type. For example, you can create sections for files related to specific procedures or clients. This will make it easier to find the documents you need. All this will greatly simplify daily work with documents and store accounts, contracts, acts and other papers in a single electronic register.