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Dmytro Suslov

Co-founder and CEO of Uspacy

The voice of Uspacy that explains the complex in simple terms

Dmytro Suslov is a manager and entrepreneur with 20 years of experience in management.

He is a graduate of the Executive MBA program at the Kyiv-Mohyla Business School, which he completed with honors. Dmytro’s management approach combines systemic thinking, practical leadership experience, and deep attention to people as the key element of any business process.

As the author of analytical yet inspiring materials for the Uspacy blog, Dmytro speaks about teamwork, productivity tools, and digital culture from the perspective of a manager who not only understands the product but lives in its ecosystem every day. His texts help to better understand how modern services work, why businesses need flexibility, and how digital tools affect not only efficiency but also the condition of teams and people within organizations.

159 матеріалів
9754
7-minute read

Why do employees forget tasks? How Uspacy helps you manage your team without micromanaging

A manager aligns with an employee on a key assignment.

September 21, 2026

7-minute read

The cost of exceptions in business: what happens when every client has their own rules

An individualized approach to customers is generally seen as a business strength.

September 17, 2026

7-minute read

Process debt: why temporary solutions become a permanent business problem

Businesses rarely create inefficient processes on purpose.

September 15, 2026

7-minute read
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How to follow up with clients without being pushy

September 11, 2026

7-minute read
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What should happen in the first 15 minutes after a business receives a new lead

September 9, 2026

7-minute read
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Automation that annoys customers: what businesses should never hand over to robots

September 7, 2026

7-minute read
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How much money does a business lose while a manager waits for approval? How to identify internal process delays

September 4, 2026

7-minute read
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What if you lost your biggest customer? How to identify customer concentration risks with a CRM

September 2, 2026

7-minute read
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Online store and CRM: how integration simplifies order management

August 31, 2026

7-minute read
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CRM access permissions: how to set up roles and protect your customer database

August 28, 2026

8-minute read
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Lead scoring in a CRM: how to identify the most promising customers and set the right priorities

August 26, 2026

8-minute read
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Analysis of won and lost deals in a CRM: how to understand why a business gains or loses customers

August 24, 2026

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